Getting started
What is an infographic in Ayna Studio?An infographic is a new version of your product photo with labels, callouts and a layout added, styled after a reference design you choose. It helps shoppers see a product’s details at a glance. Learn more in the Introduction to Infographics. Does adding an infographic change my original photo?
No. Each infographic is a new image, placed right next to the photo it was made from. Your original stays exactly as it was. Can I add more than one infographic to an image?
Yes. You can add one infographic to an image in each run, and as many runs as you like. You can even add an infographic to an image that’s already an infographic. Why don’t I see Add infographic on an image?
The option appears on finished images, so wait until the image has finished generating or being edited. It also isn’t available to team members with the Editor role. If your plan doesn’t include infographics, you’ll still see the option, and Studio offers an upgrade when you try to create one. Can I use Infographics on my phone?
Yes. Tap Assets in the bottom navigation, then open the Infographics tab to see your templates. On a phone you match designs by tapping; dragging designs onto images is available on a computer. Can I cancel an infographic that’s in progress?
No. Once an infographic is on its way, it can’t be cancelled. If it gets stuck, Studio stops it and refunds your credits automatically.
Templates
How are infographic templates different from photoshoot templates?Photoshoot templates (in Assets → Templates) set up models, poses and backgrounds for new photoshoots. Infographic templates are sets of reference designs that style the infographics you add to finished images. Can I edit a starter template?
Starter templates are view-only. Click Make a copy to add a copy to Your templates, then edit it however you like. What happens to my infographics if I edit or delete a template?
Nothing. Infographics you’ve already created stay exactly as they are. How many designs can a template have?
Between 1 and 10. Each design can be a JPG, PNG or WebP image of up to 20 MB. Do templates cost credits?
No. Creating, copying and editing templates is free on every plan.
Text
Do I have to add text?No, text is optional. If you leave an image’s text blank, it uses your product text if you’ve written some. Otherwise, the infographic highlights the details visible in the photo. Will my text appear exactly as I typed it?
Studio keeps names, numbers and units as you write them, so check your spellings and sizes before you click Generate, and again on the finished infographic. What is product text?
Product text is one text for all of a product’s images, such as its fabric, fit, care and sizes. Each image without its own text gets the details that suit it. If a product has a base sheet, you can import the text from it. When product text is available, you’ll see a Product text button on the Add infographics page. Is product text saved to my product?
No. Product text is only used for that run, and it doesn’t cost anything extra. Can I change the text on a finished infographic?
Not directly. Add a new infographic with new text, or use Edit with AI or Send for edits.
Credits
How much does an infographic cost?20 credits per image on Silver, 15 credits on Gold and 10 credits on Platinum. Enterprise plans use the rate in their contract. See Infographics Plans & Credits. When are credits deducted?
When you click Generate. The button shows the total before you click. Do I get my credits back if an infographic fails?
Yes, automatically. A failed infographic shows Your credits were refunded. Does Retry cost credits?
Yes. A retry is a new attempt, charged at your plan’s current price, which the Retry button shows. If it fails, it’s refunded too. Why does the Generate button say “up to” a number of credits?
Some of your images are marked Unconfirmed: they were sent, but Studio couldn’t confirm they arrived. They’re sent again, and you’re only charged for the ones that didn’t go through the first time.
Troubleshooting
Why is an image greyed out on the Add infographics page?That image can’t take an infographic right now, and it shows why, for example Still in progress, Being edited or Replaced by an edit. Wait for it to finish, or use the edited version of the image. Why did my infographic fail?
Occasionally an infographic can’t be created, for example when an automated content check stops it (this happens more often with innerwear). Your credits are refunded automatically. You can click Retry, try a different design, or contact us at studio.support@getayna.com if it keeps happening. My infographic has been waiting for a long time.
Large runs share a queue, so infographics can wait a while before they start. If one gets stuck, Studio stops it and refunds your credits automatically, and you can retry it. What does “Unconfirmed” mean?
The image was sent, but Studio couldn’t confirm it arrived, usually because the connection dropped. Click Generate to send it again. Anything that already went through isn’t charged twice. I see “This template changed since you opened it.”
A design was removed from the template while you were working. Check your matches, then click Generate again. Nothing was charged. I see “That template is no longer available.”
The template was deleted while you were working. Choose another template and match your images again. I see “There’s too much product text to send.”
Shorten your product text, then click Generate again. Nothing was sent or charged. I see “This browser couldn’t save…”
Studio saves your work in your browser as you go, and your browser’s storage for this site is full or turned off. Free up space, then click Generate again. I left the page while my infographics were being sent.
They keep sending in the background, and Studio tells you how it went. If it says not all of them started, open Add infographics again for the same images or products, in the same browser tab: Studio picks up where you left off, and Generate sends the rest without charging twice for anything that already went through. If you closed the tab, your saved work is gone, so check which infographics were created before adding more: images you send again from a new tab are created, and charged, as new infographics. Can I flip an infographic?
No. Flipping would mirror the text, so it’s turned off for infographics.